Your network at a glance with Meteo

Météo is revolutionizing customer support services by giving managers and their teams powerful tools to forecast, manage, and respond to a customer query in the most efficient and professional manner.

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Transform complaints into positive customer experience

With its intelligent technology, it can not only help to manage customer support queries but predict them as well, transforming your team’s responses from reactive to well prepared and in fact your teams are fully equipped to tackle queries even before they are raised. Our integrated platform ensures that all your team has complete customer information and stats readily available and customer’s query is resolved on the first call.

Reduce ticket processing time

Increase resolution on first call

Improve your income

Optimize internal communication

Better marketing targeting

Global view of your incidents

Increase Sales

Extensive and accurate statistics, that facilitate commercial decisions and discussions with partners. Converting customer queries into sales. It takes into account your sales parameters, products, commercial policy, real situations, to parameterize messages and commercial speech and setup an improvement loop.

Gain Operational Excellency

Drastically reduce your customer care processing time, 90% of customer complaints will be handled on first call.Single interface for Customer Care that allow real-time diagnosis for efficient complaint analysis.

Network Insights

Improve your coverage, overlap, and ensure service availability. Empower your customer support team to tackle customer queries. Customer support team knows which services are available, or disturbed, at each site, so they provide your customers immediate and precise answers.

The main features of the solution

Find in detail the important features available in the Meteo solution.

productivity

Eligibility

In a few seconds, you can give the eligibility of a customer to a specific address depending on the equipment used. For example, for mobile eligibility depending on the phone used by the customer and his address, you can indicate the available networks.

Overview

List of incidents

At a glance you can see all the incidents in a specific area and access the details of each of these incidents. You can adapt your pro active communications or reassure an online customer by quickly giving them the status and nature of the incident.

Overview

History

In addition to a real-time view of your incidents, you can find in the history all the activity of the last days.