Benefit from collecting customers'usage data from multiple sources like call traces, probes, coverage, and CDRs... as well as market and competitiondata so that:

1. You can better address you customers individually, in groups and globally
2. You can better target and configure your network taking into account customer reality

Compile your commercial and profile information from your different CRMs, Billing, IN, CEM or spreadsheets. Add to that information you may collect from external sources for B2B and B2C customers. You may then then benefit from the Expert Systems engine to provide you at call centers or on the web best solutions to maximize customer satisfaction, loyalty and your revenues and efficiency.

Empower level 1 call centers and shops with powerful tools to predict, manage, respond and address customer queries as well as upsell when relevant in the most efficient and professional manner to address quickly technical issues and transform calls into value generation, loyalty, upsell opportunities when appropriate.

Monitor equipment topology and parameters as well as analyze related performance. Generate appropriate scripts and even in some cases apply them automatically. This contributes to productivity, QOS.

Optimize Network performance (RAN and CN) by collecting, analyzing data from different sources OSS, probes, traces, embedded agents and deriving KPIs, recommendations or actions. Contribute to Automation, Audit, Troubleshooting, Detection, Network sizing, Configuration, Group reporting, Customer care, Marketing …

Expand your digital success, usage and loyalty. Proactive and targeted, boost sales, loyalty and extend your customer reach beyond traditional channels. Build strong customer relationships based on understanding and customer knowledge to enable recurring sales customers, maintained loyalty and satisfaction.

Implements workflow actions through users and systems from end to end. It combines with other modules to produce diverse solutions for SON like functions, Order fulfillment, Deployment, Customer care processes…