Customer experience with the
CEM Kinkéliba
Customer Experience Management, CEM Kinkéliba, is a state-of-the-art IT solution to manage your customer relationships and improve and facilitate a seamless customer experience for your online business.
Request a demoTransform your business and make it customer-centric
A satisfied customer is a loyal customer
Customer Experience Management, CEM Kinkéliba, is a state-of-the-art IT solution to manage your customer relationships and improve and facilitate a seamless customer experience for your online business. It allows you to respond quickly to your customers 'requests and deliver a high-quality personalized experience, specifically tailored to your customers' needs. CEM Kinkéliba offers intelligent and integrated search options that allow you to access and correlate various data sources related to the individual customer experience from network probes, enriched by other sources, including customer interactions, invoicing, CRM, social networks ... etc. CEM Kinkéliba transforms your business by making it more customer-centric. It enriches your understanding of your clients' perspectives and provides tools to define an optimal strategy. With the customer at the heart of your business, CEM Kinkéliba allows you to identify the levers of loyalty, to measure and manage the customer relationship, to help design a sales strategy in response to customer demand and to promote your sales. with new loyal customers guaranteeing a pleasant and valued experience.
CEM = Customer Experience Management
Fixed and mobile network
RAN & Core
Data sources: Probes, Call traces, OSS, NMS, CRM, TT, etc.
2G,3G,4G (5G/NFV in roadmap)
End to end customer device testing
Selected KPIs to support QOE (Quality Of Experience)
The main features of the solution
Find in detail the important features available in the CEM Kinkéliba solution.
Transform your business
and make it customer centric
Pleasant customer experience ensures higher sales and profitability. We understand the importance of retention along with growth in subscriber numbers. With increasing market competition in online business, establishing a lasting differential in the market place is integral for business to grow. A solid differentiation can be gained through managing the customer experience with CEM. Through a very simple and intuitive interface CEM will seamless integrate your network and other related customer experience data sources providing you the edge your business needs for higher sales.
With powerful features and tools, CEM offers a whole range of benefits to your business team
• As part of the Marketing team, CEM enhances your capability to predict customer behavior and design and manage customer strategy.
• CEM enables you to gather information about network experience so that you can maximize your sales initiatives by focusing on the most satisfied subscribers.
• CEM helps you design a retention strategy to counter churn due to poor network quality.
• If you are a Customer Service representative, CEM provides you efficient tools to individualize the way to handle customer queries, or helps you proactively identify potential glitches with configuration of devices and services.
• As network operation and maintenance manager, CEM helps you detect degradation in real time, or prioritize network failures based on your customers impact.