We adapt our support to your needs
Our solutions are reliable with QOS levels close to 100%. This does not mean that the support is useless, on the contrary. A question, a difficulty or simply a request for improvement, we are here to answer and support you. In addition, for all the solutions hosted by bous, we will operate your projects for you.
A turnkey tailor-made support chain
We provide a technical and functional support service for tools developed at our customers, in addition to the training that we organize with the various departments and trades of your companies.
This support is organized according to the needs agreed together.
This support is for N2 and N3 support :
- directly to your team
- to your local vendor
Different levels of support
Level 2, level 3, Open hours, Non-open hours.
Exploitation of your projects
We can support operation or full operation
Ticketing
We set up a ticketing tool for exchanges
Quality of service (QOS) in engagement
SLA and QOS are defined together contractually